Frequently Asked Questions

1. How can I place an order?

• Simply select the product you desire, add it to your cart, and complete the payment process. Once your payment is confirmed, we will process your order.

2. What is the quality of your products?

• Our products are crafted using high-quality materials, including 100% genuine 925 sterling silver and 316L stainless steel, ensuring exceptional craftsmanship and durability.

3. Can I place custom sets orders?

• Yes, we welcome custom design orders. Feel free to contact us to create a unique piece of jewelry tailored to your preferences.

4. What is your product return policy?

• If you are not satisfied with your purchase, you can request a return within 30 days of receipt. For detailed procedures, please refer to our Return and Exchange Policy.

5. How soon will my order be delivered?

• Delivery times vary but generally, orders are processed and shipped within 2 to 5 business days. Specific shipping times and costs for different regions are:
  • UK Delivery: Free for Orders Over £70. Standard Delivery is £2.50, and Express Delivery is £3.50.
  • European Delivery: Free for Orders Over €80. Standard EU Delivery is £6.50.
  • US and Canada Delivery: Free for Orders Over $95 (US) and $150 (Canada). Standard Delivery is £10.

6. Are there any potential delays in shipping?

• During high-demand periods or holidays, shipping delays may occur outside of our control. We endeavor to keep you updated and ensure timely delivery.