Return and Exchange Policy

14-Day Money-Back Guarantee At Sleek J, your satisfaction is our priority. If you are not completely happy with your purchase, you can return it within 14 days of receipt for a full refund. The item must be in its original, unused condition.

Return Postage:

• Please note that return postage costs are the responsibility of the customer, unless the item is faulty or not as described.
• We recommend using a tracked shipping service for returns, as we are not responsible for items lost in transit.

Extended 30-Day Return Policy Beyond the initial 14 days and up to 30 days from receipt, you can return your product for an exchange or store credit, subject to the following conditions:

• The item must remain unused, undamaged, and in its original packaging.
• Return postage costs are the responsibility of the customer.

Perpetual Assurance for Stainless Steel and Silver Items

• Our Lifetime Guarantee on stainless steel items covers issues like tarnishing or fading. Should you encounter such problems, please reach out to us with a photograph and your order number for a swift resolution.
• Silver items, while naturally prone to tarnishing over time, are also covered under our commitment to quality. We provide a Lifetime Guarantee on the authenticity of all our silver items. If you have any concerns about the genuineness of your silver piece, please contact us with the details and photographs of the item. We will address each concern individually, ensuring that your satisfaction and trust in our products are maintained.

Fair Use and Exclusions

• Our return, exchange, and warranty policies do not cover loss, theft, or damage caused intentionally or by a third party.
• We apply a fair use policy and reserve the right to refuse returns in cases of suspected misuse.

For any questions or to initiate a return, please contact our customer service team at info@sleekj.com.